How To Make A Warranty Claim:
Pack your product in a cardboard box and use a shipping service that offers both insurance and tracking to ensure a safe delivery of your product. Jumeau is not responsible for packages lost in transit.
Reference your assigned Jumeau Return Merchandise Authorization Number (RMA) on the outside of your package. Failure to do so may cause a delay in processing your claim or package being returned without repair.
For our Warranty Policy or general information on your product, please contact Jumeaus’s Customer Service. The representative will assist you in identifying your Jumeau Bag and determine the best course of action for your warranty claim.