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Warranty Claim E-mail

How To Make A Warranty Claim:

Please contact Jumeau Customer Service at 253.236.0070 for warranty claim assistance.
How to ship your Warranty Claim product to Jumeau:

Pack your product in a cardboard box and use a shipping service that offers both insurance and tracking to ensure a safe delivery of your product. Jumeau is not responsible for packages lost in transit.

  1. Your name, return address and telephone number.
  2. The Jumeau Return Merchandise Authorization Number (RMA) – provided by calling Jumeau Customer Service at 253.236.0070.
  3. A brief description of the problem or service you are requesting.
  4. A copy of your dated receipt and/or additional information as requested by Jumeau Customer Service.

Reference your assigned Jumeau Return Merchandise Authorization Number (RMA) on the outside of your package. Failure to do so may cause a delay in processing your claim or package being returned without repair.

For our Warranty Policy or general information on your product, please contact Jumeaus’s Customer Service. The representative will assist you in identifying your Jumeau Bag and determine the best course of action for your warranty claim.